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PTC System Alerts (archive)
Appian class - adding Authorsing Officers (AOs): requests to add AOs into the dropdown list of approvers (based on VCAs) is an overnight procedure. At that place currently are issues with some requests with the groundwork synchronisation procedure failing overnight, which ISTS demand to fix. Please allow actress fourth dimension for these requests to be processed whilst ISTS investigate the issue (December 2021). This is has at present been resolved (7 Feb 2022).
Dec 2021 pay menstruum cut-off dates for casual staff & approvers: the 'Pay period schedule and cutting-off dates' calendars accept now been updated in AskPTC for Dec 2021 and calendar year 2022 to November (Oct 2021).
Document in Appian: Mac users may have random problems with opening documents from Appian in Safari and then may need to use Chrome or Firefox instead - this is a broader Appian issue that they are aware of. If the document will non open up automatically in any browser and is a PDF, try CTRL J to view the browser's downloads screen to view the certificate (Sep 2021).
Renewed contracts & reactivating staff ID cards: recommencing casual (or fixed term) staff can reactivate their staff ID cards via the my UniSA staff portal - instructions are now available via the Online Casual Administration webpage and are now included in the email received past casual staff afterwards they accept their offer of employment - examples can exist viewed on the Appian Online Forms > CAS webpage (Sep 2021).
Non-paid not appearing in Records screen / unable to 'accept': at first glance, it looks like if non-paid renewal requests are initiated whilst the person yet has 30 days access but this access has passed when the 'acceptance' task goes to the person, the job will not be able to be submitted and the Record cannot exist accessed. IT are looking into this issue though, but in the interim, any requests probable to exist in the aforementioned situation tin can be initiated as a 'commencement' to bypass this issue (Sep 2021).
Reminder re new pay rates: the new staff salary rates for professional person, academic and casual staff, come up into effect in the 'showtime full pay menstruation commencing on or after xxx June 2021' i.east. from Sat 10 July 2021, as per the staff salary scales published in the Enterprise Agreement 2019 on page 74, 76 and 81 (June 2021).
CAS Contract acceptance fault (due to recent electronic mail issues) - if electric current casual staff members do not often use their UniSA email account and missed the VCs announcement on 21 May 2021 (with directive to reset their UniSA network login password before 5pm on Friday 21 May 2021), they will not be able to login to Appian and accept farther contracts. Please inquire casuals to contact IT Helpdesk (x25555) to accept their passwords reset (17 Jun 2021).
BI Reporting new users: After the BI Reporting upgrade, the new preferred browser is Mozilla Firefox and for BI Reporting (rather than Internet Explorer) and new users may need to clear their browser's enshroud for using BI Reporting for the start fourth dimension. Please see the tipsheet Clearing your browser'south cache for assistance (May 2021).
BI Reporting will be unavailable Friday 14 May 2021 due to a system upgrade - If you have whatever reports that must be run on Friday, please contact the HR-IMTeam. Autonomously from some modest visual enhancements, there's no change to the way staff access Cognos reports, cubes, and dashboards. An of import annotation is that the new preferred browser from Monday 17th May will be Firefox (no more Net Explorer). If you have whatever questions or demand some assistance, please don't hesitate to contact Adam Poetsch (x22213) or Daniel Byrnes (x21619).
MIMECAST machine-rejection of SharePoint alert emails - alert emails can be gear up by users to alert them of whatever changes made to libraries and these are sent from no-reply@sharepointonline.com. MIMECAST car-rejects these emails and so they will not be received unless the user logs into their personal portal at https://login.mimecast.com/u/login/?gta=portal#/login and add this e-mail to their 'Permitted Senders' and make certain the email is not in the 'Blocked Sender' area (thirty Apr 2021).
Browsers 'auto-fill' functionality - the next Appian release (due in the 2nd quarter) will have new functionality to prevent browsers from machine-filling fields inside the form e.1000. 'credence' where appointees name may exist auto-filled incorrectly (31 Mar 2021). Update: The Appian version 21.1 due to be implemented at UniSA in Q2 has been delayed to Q3. Currently UniSA is on version 20.4 (June 2021). In the concurrently, if this has occurred, please contact Payroll asap then that they can brand the change to their record.
'Discover a Form' - a new 'Find a Form' portal version on the myUniSA staff portal, will soon be released. The new version, will direct users to our PTC Forms for All Staff webpage (instead of providing links to each individual form). The Forms for PTC Administrators will non be available via the 'Detect a Course' portal. Individual Appian form links volition be included in the list and will added automatically on the release of any new forms (16 Mar 2021).
Empower Hr upgrade requirements -the EmpowerHR server is being upgraded on Friday 19th March 2021, 12:00pm – five:00pm (myHR and EmpowerHR client volition be unavailable for the duration of this alter window). This also requires the customer on your PC to be updated on the post-obit Monday. ISTS Campus Support has created a software package that can exist installed from the Software Centre (if prompted by a Microsoft Outlook Security Observe, select Yes to keep), available when the upgrade is complete. Earlier upgrading please ensure EmpowerHR has been close downwards. The installation package attempts to uninstall previous versions. If the client install fails later on your PC has been rebooted, please raise an incident with the IT Help Desk (Mar 2021)
Endmost CAS contracts containing pre-AOT org codes - all pre-AOT codes accept now been removed from Appian. Whatsoever CAS contracts that are to be airtight that contain pre-AOT codes, may at present error as below. These contracts must be closed via the Casual Contract Bulk Closure tool (4 Mar 2021).
Adjunct PDF output - some fields on the Adjunct PDF last record have been missing from recent records. This consequence has at present been fixed. This PDF is produced at the finalisation of the procedure and is also available for download at the Executive Dean endorse / approval stage of the procedure via the 'Application Form' button. This 'form' is used past some local areas to impress off for additional local area endorsement exterior of Appian (2 Mar 2021).
Removal of all pre-AOT org codes from Appian - pre-AOT org codes were left in Appian afterward April 2020 so that previous records using sometime org codes could withal be accessed. These codes accept now been removed (Mar 2021).
New appointment notification emails - emails sent to appointees on the finalisation of their appointments (CAS, NPP, ADJ) have been changed to reverberate a 2-3 day business day wait until appointees tin contact IT to obtain their new network login credentials. This has replaced the 24 - 48 hours, which caused some confusion as did non accept into consideration weekends / public holidays when processing does non occur (28 Feb 2021).
Appian course PDF record transfer to SharePoint - during the recent changes to SharePoint, it appears that some PDF records did not transferred successfully from Appian (on finalisation). Please contact the 60 minutes-IMTeam if you cannot locate your records (17 Feb 2021).
Appian forms with a PDF tape - all Appian processes with a PDF tape generated, are currently erroring then tasks cannot exist actioned. ISTS is currently looking into the issue (ix Feb 2021)
EpiServer Content Freeze - web authors will be unable to login to EpiServer on Th 11 February 2021 between 5.30am to ane.00pm for system maintenance.
Asset Bank - new sign in from four Feb 2021 for the University Images Nugget Banking company. Utilise 'login for internal users' to access. For whatever issues logging in, please contact the IT Help Desk-bound or assetbank@unisa.edu.au.
New Offshoot nomination & Non-Paid appointment error - some new nominations / appointments in Appian are experiencing an mistake 'Error Evaluating UI Expression'. ISTS are currently investigating (Dec 2020).
New Appian login screen- ISTS has introduced a new login screen for Appian (Aug 2020). For users accepting appointments with a temporary username and countersign (provided to them in the 'acceptance' email they received), they must login via the 'External Users' link. An 'external user' is anyone with an account / login created within Appian itself (rather than ISTS) e.chiliad. temporary acceptance accounts, system ambassador accounts. This extra instruction has been added to the Appian email sent to users.
If the user receives a login fault message, they may already be automatically logged into Appian with a UniSA Staff or Educatee account. They will need to open a new browser (that has non 'remembered' their usual login) and login via at that place instead. For example, if they are using 'Chrome' as a browser, they tin open 'Firefox' or 'Internet Explorer'.
PTC w3 environment archived - as Google searches were still returning links to old HR webpages from the w3 environment, CMK has at present archived the Hr w3 environment for the states (Wednesday 19 August 2020). Searches will still return w3 links for a while (as they are cached) but users will non be able to open the pages, they will instead receive a 404 error folio. If you come across any broken links related to the w3, please let the 60 minutes-IMTeam know.
PTC SharePoint > Staff Employment Records- the search on this site now works best using staff ID rather than the name of the staff member (August 2020)
New PTC SharePoint - a new PTC SharePoint was released in June 2020 in the 'modernistic' 2019 version of SharePoint. See New PTC SharePoint (v2019) for more details.
Nomination policy changes (ADJ)- from August 2020 a new Honorary Awards and Honorary Bookish Titles Policy C-37 was released replacing the previous policy (C-16) and related procedures.
2 immediate changes accept been identified for addition to the Offshoot online grade process:
- Rename the 'Nominator' field to the 'Reviewer' field and add together the info text 'The reviewer must exist an Academic staff member but non the Executive Dean or Director of Inquiry Institute (as they will endorse or corroborate the nomination at a later stage of the procedure)'. It is presumed that if the Dean of Programs or Dean of Research is added to the 'Reviewer' field (rather than the Endorser field), that the not-mandatory 'Endorser' field will be left blank (so the task is not received twice as the 'Reviewer' and also the 'Endorser').
- Rename referenced to 'SHATC' which is now the 'HAHAT' Honorary Awards and Honorary Bookish Titles Committee (HAHAT).
A potential tertiary modify is awaiting Chancellery'due south approving re if the SHATC / HAHAT wish to:
a) keep the current process as is (some nominationsnot going for approval to the SHATC as they were electric current staff that resigned/retired and were being appointed as an Adjunct at the same level that they were every bit a staff member). If this exception is kept at that place may be a potential policy change to match.
OR
b) if they wish to see all Level D-E appointments in the future (which will crave a modify to the Appian online form process).
Updates to the Offshoot online grade will be fabricated once all changes have been approved.
Login hallmark changes (HRO, NPP, ADJ, CAS) - from Mon 10 August 2020, ISTS have implemented changes to the Appian login screen. Appian emails sent to candidates and appointees with temporary logins accept been updated with this information. The changes provide an easier interface for users and will back up single sign on behaviour for applications. Admission will as well now lapse later on a period of inactivity.
Records Screen(NPP) - the non-paid records search office was recently fixed by ISTS and a 21 day annal functionality added (to increase the speed of searches). At 6 Aug 2020, it appears that some in-progress and finalised records cannot exist found in the Records table. ISTS are currently investigating the issue. Delight note: all finalised records are still available via the PTC Confidential Employment Records (Staff), in the restricted access SharePoint. - this issue was fixed xx Baronial 2020.
Verification lawmaking required (myHR & email) - from xviii May 2020, in addition to your normal password, you will need to enter a code (sent to your mobile phone) in order to access either myHR or your University email (via a web browser). See myHR for more than details.
Mail AOT reminders (ALL FORMS):
1. Org Unit drop downs- delight call back to select the correct Org 1 e.m. 'Didactics Enterprise' so that the new Org 2s announced e.g. UniSA Creative
2. Approvers in Appian- just a reminder that correct approvers will not appear in drib down lists unless electric current (from 6 April) org units are selected.
3. New Academic Unit names - CMK has stated that they must include a '&' and non the word 'and' (eg correct use is Justice & Club)
Reminder re the creation of new staff details into 60 minutes Systems (CAS) - the Coincidental Administration System (CAS) migrates data to the system each day at 5pm via their Staff Lifecycle refresh e.yard. creates email accounts / network usernames. The overnight refresh, and then picks up new CAS contracts and adds the details into myUniSA / Empower.
Deletion of uploaded documents (NPP): an enhancement to the form has been requested with ISTS, so that when an 'Appointment Category' pick is changed past the initiator prior to submitting the asking, that all associated uploaded documents are also automatically deleted at that time. In the interim, please ensure that all documents uploaded under the incorrect category are removed before submitting. If they are non removed an error will occur at HR Review (Jan 2020).
Bug opening with internet Explorer (ALL FORMS):some users have had problems opening Appian with Internet Explorer since the last upgrade of Appian. IT is currently investigating the result but in the meantime, using another browser should solve the outcome (November 2019).
New Appian Hour Reassign Tool (ALL FORMS): a new tool has been created to reassign any Hour tasks to another staff member. See Hr GEN Reassign instructions for details. This functionality is only available to Business Partners (not Recruitment Central). Please notation: this list will include tasks that take been 'accepted' and besides tasks that are sitting in the task list that take non yet been accepted past anyone in the relevant group (Sep 2019).
Work Entitlement edits (NPP):appointee no longer has the ability to edit their work entitlement or passport country (Sep 2019). If there is a discrepancy, the applicant should contact the 'requestor' as directed on the screen. If the applicant was recorded as AU or NZ only is in fact Temp or PR, the request should be discarded and resubmitted and then that the appropriate checks can accept identify. If the application was recorded equally Temp or PR but in fact is AU or NZ, the 'requestor' would need to contact the Hour Clearing team and they would need to make a note in the Comments section and 'Approve' to push the process through.
Information technology systems access requests (NPP):all emails to IT Helpdesk requesting systems admission volition be sent 24 hours after Payroll has finalised the request (previously, existing / previous staff requests were sent later approving) - modify requested past Information technology Helpdesk (Sept 2019).
New Visa Class added (NPP & ADJ):'offshore' added as a 'Visa Course' in Empower and to the drop down for 'Visa Class' in the VEVO check screen (Sep 2019).
New Rescind button (HRO): At the 'credence' phase of the process, Recruitment Fundamental (Level vii+) now has the ability to 'push back' the request via the RESCIND push button on the Records screen. This will 'push dorsum' the asking to the second Contract Reviewer, who can then 'push back' (the request can be 'pushed dorsum' all the way dorsum to the initiator if required) or make an amendment (Sept 2019).
Records search office (NPP): issues with the Records search role are currently being investigated by Appian. Records are even so available but need to be searched either past 'status' or manually located in the list of records. If attempting the utilise the general search bar, an error may be returned as below (Aug 2019).
Contract claims (CAS):some casual staff are not able to claim the number of assessments they are contracted to do, fifty-fifty though there are hours left. This is a rounding result that is currently being investigated by It (2019).
Appointment forms & network access (HRO, NPP, ADJ, CAS): IT is now providing network access up to 4 weeks prior (rather than the 2 weeks prior granted previously) to a new staff member's outset date with UniSA as long equally the engagement has been processed by Payroll and added to the Hour System.
Note: as all appointments are now process online, there is no longer a Network Access Form just in rare cases where a paper-based form is required the local expanse will need to monitor when the appointment has been entered into the 60 minutes Organization by Payroll and and so email IT Helpdesk request that network admission be granted (Information technology will employ the entry into the 60 minutes System as the blessing to do this). 2018
Come across ISTS system alerts on theService Status Announcements folio.
Source: https://i.unisa.edu.au/staff/ptc/resources/admin-system/system-alerts-archived/
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